What we offer..


  • Debt Recovery Services
  • Credit Control Management
  • Outsourced Credit Control
  • Letter Before Action Service
  • In-House Staff Training
  • Consultancy Service
  • Tracing and Litigation

 


References & Testimonials



Testimonial from Connolly Europe Ltd


Wayne was employed by Connolly in June 2015.  Wayne was tasked with setting up and managing a dedicated credit control team, where previously this was not centralized or done by specialized individuals. Putting this into context, Connolly investigates and recovers erroneous financial payments on behalf of our clients and following a large contract win with the UK’s largest retailer we required someone to establish a credit control team to manage our collections in a more professional and organized way. This was a high-profile project and Wayne’s role was an important part in delivering this contact.

 

Wayne’s knowledge and commitment to the role was evident from the beginning. He was dedicated, professional and also highly effective in his role. He immediately showed an interest and passion for what we did and quickly learnt the existing processes and procedures that were in place. Rapidly, and from his own initiative, Wayne created a procedural manual to document our processes and began actively seeking efficiencies and other improvements we could make. The process improvements that he suggested have been a huge positive impact on the performance of our team.

 

Wayne is highly organized and independently created a number of easy to use and efficient reports and trackers that would allow transparent and timely reporting of KPIs and performance. Wayne progressively became responsible for all outstanding debt on the account which translated into an improved financial performance across the team. He works very well with internal and external contacts and through his role was effectively the external face of our team to a number of high profile suppliers to our client’s business. He was suited to such a role as he has highly developed communication skills and maintains a professional attitude at all times. He was clearly capable of prioritizing his own workflow under little supervision and was able to operate in a results driven and pressured environment.

During his time at Connolly he became an integral part of our team. He was a dedicated team player, who was always cheery, professional and is highly adaptable. His analytical mind is suited to problem solving which in the field of credit control and whilst setting up a new process has been highly valued by us.

 

I would sincerely recommend Wayne for a similar position in the future and would not have hesitation rehiring him given the opportunity.

 

Robert Shaw - Audit Manager



Credit Control Manager -Risksmart Services Ltd

 

Wayne Scott was employed as Credit Control Manager at Risksmart in August 2006. He has sole responsibility for the cash management of the business, which has a turnover of £1.2 million pa.


Wayne has autonomous management and budgetary control of a team of credit controllers and is responsible for selection, recruitment, training and all other personnel matters.

Upon joining us he introduced a cash collection process that he designed and has continued to modify and improve. His personal performance has been very good and he and his team have continually achieved the performance targets set.


Wayne is urbane and able to find pragmatic solutions to a range of financial and operational business problems. He is honest, loyal, hardworking, and diligent and leads his team ‘from the front’. He is demanding of staff and other colleagues in the business.


Wayne is a strong negotiator both on the telephone and face to face and his broad based experience enables him to ‘spot opportunities’ that others may miss. He is a good process creator and a balanced people person.

Wayne has a classical credit control background coupled with sales and sales training experience and this mix of skills make him a very valuable member of the management team.

I have absolutely no hesitation in recommending Wayne for a management role as a Credit Control Manager, Operations Manager.

 

Peter Wilson
Managing Director
Risksmart Services Ltd

 


Credit Control Manager -Proteam Maintenance Ltd

 

Wayne was our Credit Controller between April and November 2012.

He was extremely effective in this role and dealt professionally with all of our clients having the ability to logically build the detail so that they would have no option but to resolve the debt. One particular client with a significant volume of old unpaid invoices and who was exasperating management could not resist this professional approach and paid in full.

Wayne also worked on updating our processing and data collection methods in order to streamline our operation.

Due to structural changes in the Company we were unable to retain Wayne. However always a reliable and trustworthy member of staff I would have no hesitation in employing him if the opportunity arose.


Ian Recordon

Financial Director
Proteam Maintenance Ltd



Business Support - Veale Associates Ltd

 

We were struggling with our marketing strategy and could not find an approach that would open doors for us with our targeted audience and so we approached Wayne for help. Wayne took the time to learn about and understand our business and the target market we were trying to engage with. He supported us to formulate a campaign that removed the obstacles we were facing, pushing us outside of our comfort zone. He helped us to achieve direct contact with those companies that we have wanted to develop a business relationship with for some time.

Wayne’s knowledge of SEO has proven invaluable. He identified necessary changes to our website to optimise SEO. The changes he implemented have quickly elevated VA up the Google ranking to pages 1 and 2 so we now sit before our competitors! He did this within two weeks. Wayne completely understands the business and is always finding solutions and ideas to keep the website looking fresh and exciting in a format that is appealing to our target audience.

Wayne’s approach to efficient working methods resulted in the creation of a much needed business procedure manual to support our staff with carrying out business procedures and giving us a workable document for new staff. The document is proving invaluable and the compilation process identified that staff were not adopting the same procedure for all office-based tasks such as ordering. Staff are now using the procedure manual and its effectiveness can already be seen.

Due to the nature of our work, some staff lose their focus on the bigger picture of business development and Wayne’s ability to challenge all staff, to keep them focused on task and identifying areas of opportunity along with finding solutions that make the journey more direct is invaluable.

Wayne is like a breath of fresh air, bringing humour and diplomacy (where needed) to the team to get the job done. His 'just do it' attitude is proving invaluable.

Deborah Skeldon
Veale Associates Ltd